| Standard Electronic Funds Transfers | FREE |
| Premium (Next-Day) Electronic Funds Transfers | $12.00 per transfer |
| Account Closed | $25.00 if closed within 120 days of opening |
| Non-Sufficient Funds for Outgoing Electronic Funds Transfers | $25 per item not paid; $30 per item paid |
| Wire Transfers | (Charges Effective August 9, 2007) $10.00 (domestic, incoming) $15.00 (domestic, outgoing) $35.00 (international) |
| Excessive Transactions | $20.00 for each pre-authorized outbound funds transfer over the six (6) allowed per month by Federal Regulation D |
| Standard Electronic Funds Transfers | FREE |
| Premium (Next-Day) Electronic Funds Transfers | $12.00 per transfer |
| Account Closed | $25.00 if closed within 120 days of opening |
| Non-Sufficient Funds for Outgoing Electronic Funds Transfers | $25 per item not paid; $30 per item paid |
| Excessive Transactions | $20.00 for each pre-authorized outbound funds transfer over the six (6) allowed per month by Federal Regulation D |
Heartland Bank and its subsidiaries know and understand how important protecting your financial privacy is to you. Concerns for customer privacy and confidentiality are cornerstones of the financial industry. For these reasons, we have adopted the following privacy practices to assist you in understanding the measures we take to protect your personal and financial information.
Some of the terms we will use in this statement include the following:
We collect non-public personal information about you from the following sources:
We restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
We do not disclose any nonpublic personal information about our customers or former customers to any non-affiliated entity, except as permitted by law. However, we may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. If you decide to close your accounts or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.
As is consistent with our mission to provide you with superior financial products and services, we may share nonpublic personal information about our transactions and experiences with customers and former customers among the Heartland Bank Companies, as permitted by law. You may limit our affiliates from marketing their products or services to you based on information that we share with them, such as your account history with us. This limitation does not apply in certain circumstances, such as if you currently do business with one of our affiliates or if you ask to receive information or offers from them.
As a consumer who uses electronic fund transfers (EFT) services, you have certain rights and responsibilities which are defined by the Electronic Fund Transfer Act (15 U.S.C. 1693, et seq.) and Regulation E of the Federal Reserve Board. One requirement of this act is that all financial institutions must make certain disclosures to all EFT users.
We may disclose information to third parties about your accounts if:
If we do not complete a transfer and/or payment on time or in the correct amount, we will be liable for no more than the amount involved in the transfer or payment that is caused by our failure; however, there are some exceptions. We will not be liable if:
If you have told us in advance to make regular payments out of your account, you can stop any of these payments by contacting us through any of the means listed below. We must receive your request at least three (3) business days or more before the payment is scheduled to be made. If you contact us by phone, we may also require you to put your request in writing and send it to us within 14 days after your call. If you order us to stop a payment three (3) business days or more before the transfer is schedule, and we do not do so, we will be liable for your losses or damages.
You may contact us on Monday through Friday from 6:00 a.m. to 9:00 p.m. (CST) by any of the following means:
Telephone toll-free at 877-444-5148
Fax toll-free at 877-444-5145
support@heartlandbankdirect.com
Mail: Heartland Bank Direct, 212 South Central Ave., St. Louis, Missouri 63105
If you believe your Online Banking password has been compromised, we recommend that you change it immediately by accessing User Options.
You could lose all of the money in your accounts (and your maximum overdraft line of credit) if you take no action to notify us of the loss. If you do notify us, your liability will be as follows:
Call us toll-free at 877-444-5148, or email us at support@heartlandbankdirect.comor write to us at Heartland Bank Direct, 212 South Central Ave., St. Louis, Missouri 63105, as soon as possible if you think that a payment and/or transfer listed on your account statement or summary is an error or if you need more information about a transfer and/or payment listed on the statement or summary. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. You will need to provide the following:
If you tell us orally or by e-mail, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation with 10 business days (20 business days if the transfer involves an account withing 30 days after the first deposit was made) after we hear from you and will correct any error promptly.
If we need more time, however, we may take up to 45 days (90 days if the transfer involved a a foreign initiated transfer or an account within 30 days after the first deposit to the account was made) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involves an account within 30 days after the first deposit to the account was made) for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your question or complaint in writing, and we do not receive it within 10 business days, we may not credit your account.
If we decide that there was no error, we will mail or e-mail you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
More detailed information is available upon request.
This policy statement applies to all deposit accounts.
Our general policy is to make funds from your deposit available to you on the business day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds.
Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
For determining the availability of your deposits, every day is a business day, except Saturday, Sunday, and federal holidays. If you make a deposit on a non-business day, we will consider that the deposit was made on the next business day we are open. For determining the availability of your deposits, every day is a business day, except Saturday, Sunday, and federal holidays. If you make a deposit on a non-business day, we will consider that the deposit was made on the next business day we are open.
If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in the disclosure for the type of check that you deposited.
LONGER DELAYS MAY APPLY
In some cases, we will not make all of the funds that you deposit by check available to you on the business day of your deposit. Depending on the type of check that you deposit, funds from the deposit of a local check may not be available until the second business day. Funds from the deposit of a non-local check may not be available until the fifth business day. In either case the first $100 of your deposit will be available immediately.
If we are not going to make all of the funds from your deposit available on the business day we receive your deposit, we will mail you a notice the day after we receive your deposit telling when the funds will be available
In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the eleventh business day after the day of your deposit.
SPECIAL RULES FOR NEW ACCOUNTS
If you are a new customer, the following special rules will apply during the first 30 days your account is open.
Funds from electronic direct deposits into your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000.00 of a day’s total deposit of cashier’s, certified, teller’s, traveler’s and federal, state and local government checks will be available on the business day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000.00 will not be available until the ninth (9) business day after the day of your deposit.
Funds from all other check deposits will be available no later than the eleventh (11) business day after the day of your deposit.